Terms & Conditions
These terms set out the basis on which Modo Caldo accepts orders through modocaldo.in. Much of what follows is standard. A few clauses are particular to a house that holds no stock and makes each garment to order.
Should any part of this require clarification before you place an order, we would be glad to provide it. Please write to info@modocaldo.in.
The House
Modo Caldo is a made-to-order womenswear label founded by Jigyasa Jolly, with its studio at 68 Block H, Rajouri Garden, New Delhi 110027. Our GST registration number is 07AQPPJ0274Q1Z7. Every garment is designed and made in India, at our studio and by the karigars and weavers with whom we work.
Use of This Website
You are welcome to browse the site, to share our pages, and to link to us.
Our photography, our written descriptions and our designs are the work of this studio, and we ask that they are not reproduced in another party's listings, catalog or advertising. Where you would like to make use of any of our material, we invite you to write to us; permission is frequently given.
Intellectual Property
The photographs, written content, designs, layout and the Modo Caldo name and marks belong to Modo Caldo or to those who supply us. They are protected, and we act to protect them.
Accounts
Where an account is created, we ask that login details are kept confidential, as activity through an account is taken to be that of the account holder. We in turn will safeguard the information held in it, and will close an account or decline an order only where there is proper cause.
Reviews and Submissions
Reviews and comments are welcome, and candid feedback is of real value to a house of this size. We ask only that submissions are the author's own and are neither unlawful nor abusive. Modo Caldo may publish, edit or remove submissions, and does not accept responsibility for content contributed by others.
Prices and Payment
Prices are quoted in Indian Rupees and are inclusive of taxes. Orders placed through this website are settled in full at the time of ordering.
Prices are subject to change, and on rare occasions a price may be displayed in error. Where this affects an order already placed, we will contact you before proceeding; the order may be confirmed at the correct price or canceled and refunded in full.
Making and Delivery
Modo Caldo holds no finished stock. Each garment is made after the order is placed, within the time stated on its product page. Shipping within India is complimentary. Full particulars appear on our Shipping, Returns and Alterations page.
Orders In Transit
An order remains our responsibility until it reaches you. Where a garment is lost or damaged in transit, we will remake it or refund it in full, and will pursue the matter with the courier ourselves.
Returns, Alterations and Cancellations
As each garment is made for a single client, a return may be accepted only where a garment arrives damaged or is not the garment ordered, reported within forty-eight hours of delivery. An order may be canceled within twenty-four hours of being placed and is refunded in full.
Where the matter concerns fit, the remedy is an alteration, and the first alteration is complimentary. Full particulars appear on our Shipping, Returns and Alterations page.
Measurements Provided by the Client
Where a garment is cut to measurements supplied by the client, it is cut to those measurements precisely. A garment made correctly to the measurements provided is not treated as defective and is not refundable. It will, however, be altered to fit, and the first alteration is complimentary.
Handwork
Hand embroidery, hand-loomed cloth and hand-dyed color vary slightly from piece to piece. Such variation is a characteristic of the work and is not a ground for return.
Care and Alterations by Others
All garments are dry clean only, and care instructions accompany each piece. Damage arising from home laundering, pressing over embroidery, improper cleaning or ordinary wear falls outside what we are able to remedy without charge, though we will always examine a piece and quote before any work is undertaken.
Where a garment has been altered by another workroom, we are no longer able to stand behind its fit or construction, and the complimentary alteration ceases to apply.
Events Beyond Our Control
Modo Caldo is not responsible for delay or failure arising from events beyond its reasonable control, including natural events, strikes, civil disruption, government restriction, power or communications failure, or the failure of a supplier or courier. Where such an event affects an order we will inform you promptly, and where the delay renders the garment of no use to you the order will be refunded in full.
Photography
Modo Caldo photographs the garments it makes, and such photography may appear on this website, in campaigns and on our social channels.
The name, measurements and occasion of a private client are never published without prior consent. Where a client would prefer that a garment is not photographed at all, we ask that this is noted at the time of ordering and it will be observed.
Where a client shares an image of themselves in Modo Caldo with us, or tags us in one, we take this as consent to reshare it with credit. Such an image will be removed on request.
Orders We Are Unable to Accept
On occasion an order cannot be accepted — where a payment appears fraudulent or is reversed, where an order appears to be placed for resale, or where delivery details cannot be verified. In such cases we will explain the position, and the order will be refunded in full.
The Website Itself
We maintain this website with care, though we are unable to warrant that it will be available without interruption or free from error. Loss arising from the operation of the website itself is therefore outside what we are able to accept. Where anything on the site is incorrect, we would be grateful to be told, and we will correct it.
Extent of Our Responsibility
Where we are at fault, we will remake, repair or refund. Indirect or consequential loss arising around an order — such as lost earnings or a missed engagement — is outside what Modo Caldo is able to accept. Nothing in these terms limits any right available to you under law.
Claims Arising From a Third Party
Where a claim is brought against Modo Caldo as a result of another party's breach of these terms or of the law, the reasonable cost of addressing that claim rests with that party.
Privacy
The handling of personal information is set out in our Privacy Policy, and the site's use of cookies in our Cookie Policy.
Complaints
Any concern may be raised with info@modocaldo.in. We will acknowledge it within forty-eight hours and aim to resolve it within thirty days.
Grievance Officer: Jigyasa Jolly, Modo Caldo, 68 Block H, Rajouri Garden, New Delhi 110027, info@modocaldo.in.
Governing Law
These terms are governed by the laws of India. Any dispute that cannot be resolved between the parties will be referred to confidential arbitration in New Delhi, the decision of which will be binding.
Amendments
These terms may be updated as the house grows. The current version is always published here, and an order placed is governed by the version in force at the time it was placed.
Contact
Modo Caldo, 68 Block H, Rajouri Garden, New Delhi 110027. Email info@modocaldo.in, WhatsApp 9717 476 939. GSTIN 07AQPPJ0274Q1Z7.