Shipping, Returns and Alterations
Each Modo Caldo garment is made after an order is placed, in a ready size or to a client's own measurements. This page sets out how an order reaches you, and what we are able to do should anything require attention.
Shipping Within India
Shipping is complimentary on every order, anywhere in India.
The making time for each garment is stated on its product page. Once dispatched, orders are generally received within five to seven working days.
Orders are carried by our courier partners. Where a delivery is delayed in transit, we will inform you as soon as we are aware of it.
International Orders
We currently ship within India. Clients ordering from outside India are welcome to write to info@modocaldo.in, and we will advise on what can be arranged.
Orders In Transit
An order remains our responsibility until it reaches you. Should a garment be lost or damaged in transit, we will remake it or refund it in full, and we will take up the matter with the courier ourselves.
Collection From the Studio
Pickup from Studio may be selected at checkout, and orders collected from 68 Block H, Rajouri Garden, New Delhi 110027. We ask that your order confirmation is brought with you.
Completed orders are held for collection for thirty days, during which we will remain in touch. Where more time is required, we are glad to arrange it on request.
Undelivered Orders
Where a delivery cannot be completed and an order is returned to us, we will contact you and arrange a further dispatch. Any courier charge arising from a second dispatch will be confirmed with you before it is sent.
Damaged Orders and Incorrect Orders
Where a garment arrives damaged, or is not the garment ordered, the matter rests with us. Please write to info@modocaldo.in within forty-eight hours of delivery, quoting your order number and enclosing a photograph. We will arrange collection and either remake the garment or refund it in full, as you prefer.
Returns
Each garment is cut for one client after the order is placed. Held stock does not exist, and a returned piece cannot be offered to anyone else. For this reason we are able to accept a return only in the circumstances set out above.
Where a garment does not sit as it should, the remedy is an alteration rather than a return, and we would encourage it. In our experience there are very few pieces that cannot be brought to a proper fit.
Alterations
Every garment is cut with additional fabric at the seams so that it may be let out or taken in at any point in its life.
The first alteration is complimentary. Courier charges in both directions are borne by the client, or a fitting may be arranged at the studio. There is no time limit on requesting an alteration. Please write to info@modocaldo.in or message 9717 476 939 on WhatsApp.
Measurements
Where a client provides their own measurements, the garment is cut to those measurements precisely. This is the one element of the process that cannot be verified from the studio.
Should the finished piece not sit as expected, we will alter it to fit, and the first alteration is complimentary. A garment made to the measurements supplied is not treated as a defect and is not refundable.
We are glad to review measurements before an order is placed. Clients who share them with us in advance are advised on size and proportion before anything is cut.
Handwork
Embroidery is worked by hand, and hand-loomed and hand-dyed cloth carries slight variation — a stitch that sits differently, a shade that shifts a little across a panel. These are characteristics of the work rather than faults, and they are part of what distinguishes a hand-finished garment.
Every piece is inspected before dispatch. Anything that appears to be a genuine fault should be brought to us and we will examine it.
Fabric Availability
We work with small weavers in limited lots. Where a cloth becomes unavailable after an order is placed, we will present the closest alternative for your consideration. Should none be suitable, the order will be refunded in full.
Events Beyond Our Control
Certain events lie outside what any studio can plan for: natural events, strikes, civil disruption, government restriction, power failure, or the failure of a supplier or courier. Where one of these affects an order, we will inform you promptly and provide a revised date. Where the delay renders the garment of no use to you, the order will be refunded in full.
Care
All garments are dry clean only, and care instructions accompany every piece. We ask that these are passed to your cleaner, as embroidery and internal structure require particular handling.
Damage arising from home laundering, pressing over embroidery, cleaning without regard to the care instructions, or ordinary wear over time falls outside what we are able to remedy without charge. We are always glad to examine a piece, and any work will be quoted before it is undertaken.
Alterations by Others
Where a garment has been altered elsewhere, we are no longer able to stand behind its fit or construction, and the complimentary alteration no longer applies. The seam allowance is provided for our own workroom, and we would ask to be approached first.
Changes and Cancellations
An order may be changed or cancelled within twenty-four hours of being placed. Where a change of design carries an additional cost, this will be confirmed with you before it is agreed.
A cancellation within twenty-four hours is refunded in full, to the original method of payment, within seven working days.
After twenty-four hours, work on the order begins and it can no longer be cancelled. Where circumstances have genuinely changed, we would ask you to speak with us.
Colour
Every garment is photographed as faithfully as possible, though no two screens render colour identically. Where an exact shade is important, we are glad to describe it in detail or to provide a photograph taken in daylight before an order is placed.
Contact
Email info@modocaldo.in or WhatsApp 9717 476 939. Both are read by a member of our team.