Frequently Asked Questions

1. What is the difference between Minimo, Atelier and Artiste?

           

Minimo is Ready To Wear - simpler yet elegant styles - ideal for everyday wear or semi-formal events. Can either be ordered in ready sizes or customised in your measurements.

 

Atelier is Couture - occasion wear outfits mostly suited for your events and get-togethers. Preferred in customised tailored fits.

 

Artiste is Haute Couture - one of its kind masterpieces, thematic art based Avant-Garde styles, wherein you expect a personalised process and the ensemble is crafted to suit your requirements.

 

 

2. How do I place an order?

 

You can either place an order through our website directly, or visit our flagship studio. Or you could even book an online consultation with one of our representatives to see the garment or to request customisations. You could either choose one of the ready sizes (follow our size guide), or share your measurements and we would tailor the outfit as per your measurements.

 

3. Do you offer customizations?

 

Modo Caldo believes that any outfit can be treated to suit any body type, and thus all our styles are available in all sizes possible. However, we stop ourselves at certain sizes. This is based on our understanding of indian bodytypes and we only recommend customised approaches beyond that. You can reach out to our team for more information.

 

4. What size range do you offer?

 

We offer ready sizes from XS to XL or XXL for most of our styles. However, we suggest that you share your basic measurements (bust, waist and hip) for a better fit experience. You can also book an appointment for a tailored fit which would require all the measurements needed to construct the desired outfit.

 

5. How long does it take to receive my order?

 

The shipping timelines are mentioned within the product description pages. You could refer to the respective column.

 

6. Can I cancel or amend my order once it has been placed?

You can cancel or make changes to your order in the first 24 hours of placing the order. There might be an additional amount for the requested change in design. In terms of cancellation, the amount paid shall be returned to you within 7 working days. No cancellations are accepted beyond that. If the order needs to be cancelled due to any unforeseen situation, the amount paid to Modo Caldo won't be returned and can be redeemed within 90 days. 

 

7.  Is there cash on delivery?

 

No, but you could drop in cash at our studio at the time of placing the order if possible.

 

8. What are the domestic shipping charges?

 

Shipping charges are calculated at checkout

 

9. What are the international shipping charges?

 

We currently do not ship outside of the country. For any inquiries, you can reach out to our team at info@modocaldo.in or whatsapp at 9717 476 939 and we shall guide you with the best possible ways to buy our product.

 

10. Does the pricing include GST?

 

Yes, the prices mentioned on the website are all taxes inclusive.

 

11. Can I return my order?

 

Modo Caldo promotes on-demand production and your product is crafted only after you place an order. The returns are accepted only when the product is wrongly received or is damaged. Such a case must be reported within 48 hours of receiving the package.

 

12. Can I exchange my order?

 

Only if there is damage or the product is not the same as ordered. Since we craft  the outfit only for you, we cannot accept exchanges. All our outfits have extra margins for alterations and we are happy to assist you with any fit-related issues.

 

14. How can I track my order?

 

Once shipped, you will receive a shipment confirmation email with a tracking number.

 

15. What are the modes of payment accepted?

We accept payment via all leading debit and credit cards as well as other modes of payments such as UPI and Net Banking. Should you face any issues while transacting, please feel free to contact us on the helpline given on every page and our representatives will be happy to assist.

 

16. Do you accept international credit cards?

 

Yes.

 

17. What to do if the product requires alterations?

 

You can reach out to our customer care team at 9717 476 939 or info@modocaldo.in

 

18. My transaction failed, I received a payment gateway error message Please help.

 

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If the amount was deducted before the order was completed, please contact your bank for transaction reversal.

 

19. What if I entered the wrong address?

 

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team at info@modocaldo.in  as soon as possible. 

Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

 

21. When will I receive my store credit?

 

Once your return has been received by us, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.

 

22. How do I use store credit?

 

All store credits issued as a refund method will be issued as a gift card. You will receive this gift card on your order email. The email will contain a voucher number that you must apply to your cart. The voucher will remain valid for 12 months from the date of issue.

To use your gift card, follow the steps below:

1. Add items to your cart and select 'Checkout'.
2. Enter your delivery address and click 'Proceed to Pay.'
3. Choose your delivery method and click 'Proceed to Pay.'
4. Under payment methods, select 'Use Shopify Gift Card.'

 

23. Can I return a sale item?

 

Items marked as Final Sale are not eligible for returns or exchanges. Final sale products are labeled as “Final Sale.” All items purchased during our sale will only be eligible for store credit.

 

24. What size am I?

 

To help you find the best size, product measurements of each style can be found on each product page. 

All of our garments are measured in inches and are of the garment laid flat. If you would like further advice on sizing, please contact our team at info@modocaldo.in or WA - 9717 476 939

 

25. Can I change the shipping address of the order?

 

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

 

26. What if I receive a faulty item?

 

If you receive a faulty item, please contact us at info@modocaldo.in with your order number and a photo of the defect. Our Support team will assist you promptly.

If the item is deemed faulty, we will offer a replacement. If a replacement is unavailable, a refund or store credit will be offered. Items damaged by normal wear and tear, misuse, or failure to follow care instructions are not considered faulty.

 

27. Can I collect my online order from the Modo Caldo studio?

 

Yes, you can collect your online order at Modo Caldo flagship studio. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order. You can view complete list of stores on the homepage in the flagship stores section.

 

28. How do I report any suspicious activity during payment?

 

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure the safety of your account.

What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.

 

29. How do I care for my garments?

 

All products are-

• Dry clean only, no handwash or machine wash
• No tumble dry
• No steam iron/flat iron on embroidery or polymer strips.