Privacy Policy

Modo Caldo ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, www.modocaldo.in (the "Site"), and our services. By using our Site, you agree to the terms outlined in this Privacy Policy.   

We encourage you to read this policy carefully to understand our practices regarding your personal data. If you have any questions or concerns, please contact us as detailed below.   

1. Your Consent

By accessing or using our Site, you freely and explicitly consent to the collection, use, processing, storage, disclosure, and transfer of your personal information as described in this Privacy Policy. If you are a minor or otherwise deemed incapable of entering into a contract under the Indian Contract Act, 1872, your legal guardian or parents must review and consent to this Privacy Policy on your behalf. Your continued use of the Site signifies your ongoing consent to this policy.

2. Information We Collect

We collect various types of information to provide our services effectively and enhance your experience. This includes:

  • Information You Provide Directly:
    • Registration Information: When you create an account, you may provide your name, email address, phone number, date of birth, gender, address, and other relevant details.
  • Order Information: When you place an order, you provide your shipping address, billing address, contact information, and details of the products you purchase.
  • Payment Information: While we do not directly store your complete payment card details (credit/debit card number, expiry date, CVV), we collect information necessary to process your transactions through secure third-party payment gateways, such as billing address and transaction details.
  • Communication Information: When you contact us via email, phone, or other means, we may collect and retain the content of your communications and our responses.
  • Feedback and Reviews: Any feedback, reviews, or opinions you submit on our Site.
  • Participation in Promotions: If you participate in contests, surveys, or other promotions, we may collect related information.
  • Profile Information: Any information you choose to add to your user profile.

Information We Collect Automatically:

Device Information: We may collect information about the device you use to access our Site, including the device type, operating system, browser type, IP address, unique device identifiers, and mobile network information.   

  • Usage Information: We collect data about your interaction with our Site, such as the pages you visit, the links you click, the time spent on pages, search queries, and referring URLs.
  • Location Information: With your consent, we may collect precise location data from your device.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. This helps us personalize your experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.   

Information from Other Sources:

  • We may receive information about you from third-party service providers, such as payment processors, shipping companies, and marketing partners, to facilitate our services.   
  • If you interact with our social media pages, we may collect information you make publicly available on those platforms, consistent with their privacy policies.

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

  • Providing and Improving Our Services:
    • Processing and fulfilling your orders, including shipping and delivery.
    • Managing your account and providing customer support.
    • Personalizing your experience on our Site, such as recommending products and tailoring content.
    • Improving our Site's functionality, design, and user experience.
    • Analyzing website traffic and user behavior to optimize our services.
  • Communication and Marketing:
    • Sending you order confirmations, shipping updates, and other transactional communications.
    • Responding to your inquiries and requests.
    • With your consent, sending you promotional emails, newsletters, and information about new products, offers, and events. You can manage your communication preferences at any time.
    • Conducting marketing research and analyzing the effectiveness of our campaigns.
  • Security and Fraud Prevention:
    • Verifying your identity and preventing fraudulent activities.
    • Ensuring the security and integrity of our Site and services.
    • Investigating and addressing potential security incidents.
  • Legal and Compliance:
    • Complying with applicable laws, regulations, and legal processes.
    • Enforcing our Terms and Conditions and other policies.
    • Protecting our rights and the rights of our users.

4. Disclosure of Your Information

We may share your information with certain third parties in the following circumstances:

  • Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, shipping, marketing, data analysis, and customer support. These providers have access to your information only to the extent necessary to perform their services and are obligated to maintain its confidentiality and security.   
  • Business Partners: We may share aggregated, non-personally identifiable information with business partners for analytical or marketing purposes. With your consent, we may share your personal information with specific partners to offer you joint products or services.
  • Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or other governmental authorities if required by law, court order, or legal process, or if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to safety or security.   
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transfer.   
  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We will not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.   

5. Security of Your Information

We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:   

  • Using secure server software (SSL) to encrypt sensitive information during transmission.
  • Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.   
  • Restricting access to your personal information to authorized personnel who need the information to perform their job duties.
  • Regularly reviewing and updating our security practices.

However, please understand that no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.   

6. Your Rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.   
  • Right to Correction: You have the right to request the correction or updating of inaccurate or incomplete personal information.   
  • Right to Erasure (Deletion): In certain circumstances, you may have the right to request the deletion of your personal information.
  • Right to Grievance Redressal: You have the right to register a grievance regarding the processing of your personal data.
  • Right to Nominate: You may have the right to nominate an individual to exercise your rights in the event of your death or incapacity.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request. Please note that these rights may be subject to certain limitations under applicable law.   

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes for which it is processed.   

8. Links to Other Websites

Our Site may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.   

9. Children's Privacy

Our Site is not intended for children under the age of [Specify Age, e.g., 18]. We do not knowingly collect personal information from children without the consent of their legal guardian. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.   

10. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our Site. Your continued use of our Site after the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates. We may also notify you of significant changes through other means, such as email.   

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:   

Email: info@modocaldo.in

Address: 68, Block H, Rajouri Garden, New Delhi-110027

Phone: +91 9717 476 939

By using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.