ORDERS

• How do I place an order?

To enhance your shopping experience, Modo Caldo personally assists you in every purchase. You can explore our exquisite collections on our website and curate a wishlist of the outfits you love. When you’re ready to place an order, simply request a call-back and our team will be right here to assist you.

• Do you offer customisations/alterations?

Modo Caldo takes pride in customised and personalised clothing solutions. We tailor each outfit to suit your body-type and even suggest changes as per your requirements. Customisations beyond standard designing will be at an additional cost, and will vary based on complexities.

For every online purchase, we only offer one complimentary alteration. Multiple rounds of alterations may incur additional charges.

• How can I get the perfect fit?

Our size guide is linked on every product page to help you find the perfect fit. If you still need help, reach out via live chat or call us on 9717476939 and we’ll be happy to assist you!

• How do I search for a specific product?

If you know exactly what you want, just click on the search icon on the product page and you shall find it easily. If the product is not listed on the website, you can put in an inquiry via Whatsapp or email, or feel free to call us on 9717476939. Our team will assist you in tracking down the look.

• How can I reach support?

If you have any questions and can’t find the answer on our website, just reach out to our client care team. You can email us at info@modocaldo.in, give us a call at +91-9717476939, or even chat with us live!

We’re here for you Monday through Saturday from 10:00 am to 7:30 pm IST. If you contact us outside those hours, we’ll get back to you bright and early the next business day!

PAYMENT

• What forms of payment do you take?

Modo Caldo currently accepts payments through UPI, NEFT, RTGS, and IMPS for your convenience.

• Is my personal data secure? 

Your privacy is our priority. Any information you share with Modo Caldo is kept strictly confidential and will never be shared, rented, or sold. To learn more, please review our detailed Terms & Conditions and Privacy Policy.

DELIVERY AND SHIPPING

• What shipping options are available with Modo Caldo?

Modo Caldo is pleased to offer complimentary domestic shipping on every new order. Please note that this offer does not apply to alteration services or express shipping.

• When can I expect my order to arrive?

Your Modo Caldo order is made especially for you! Once you place your order, we’ll start crafting your unique piece and ship it within the timeframe specified on the product page. We appreciate your patience as we create something truly special for you.

• Can I pick up my order myself?

You’re most welcome to collect your Modo Caldo order in-store at your convenience. Simply let us know, and we’ll make the arrangements. For any further questions, feel free to contact us via live chat or call us at 9717476939.

• Can I update the delivery location for my purchase?

You have the option to modify your delivery address after placing your order, as long as it hasn’t been shipped yet. If you need assistance with updating your address, feel free to reach out to our client care team via live chat or call us at 9717476939. We’re happy to help! 

• How can I track my order?

After your order is shipped, you’ll receive a message with your tracking information, including the airway bill number (AWB) and a link to track your package’s journey. If you have any shipping questions, our client care team is always here to help.

• My order status is marked as delivered, but I can’t find the package. Could you please help me?

If your order is marked delivered, but you haven’t received it, please contact our client care team immediately. We’ll investigate the issue and work to ensure prompt delivery. You’ll be kept informed throughout the process to ensure a smooth resolution.

• Will my shipment be insured and is a signature required for delivery?

Your Modo Caldo order is insured in transit and requires your signature upon delivery. This ensures your purchase is protected during shipping and safely transferred to your care.

• Is the price inclusive of all applicable taxes and duties?

We offer complimentary shipping across all new orders in India. For international shipments, the prices will be shared on an individual basis while placing the order.

• What is your return policy?

At Modo Caldo, we understand the importance of a perfect fit. While we don’t offer returns, our meticulous process and personalized attention guarantee your garment will be made to your exact specifications, ensuring your complete satisfaction.

• Is it possible to change or adjust my order after it’s been placed?

We understand that plans can change, and we want to assist you in any way we can. However, our policy prioritizes efficient fulfillment and prevents disruptions to the production process, thus any changes must be notified within 24 hours of placing the order. Any changes beyond that are subject to circumstances.

AFTER-CARE

• How do I care for my Modo Caldo products?

Modo Caldo uses premium fabrics and embroidery materials. For the best care of your purchase, refer to the after-wash care instructions on each product page. If you have any specific inquiry, feel free to reach out to the team.

• How do I have an item repaired?

If you’re experiencing any quality issues with your Modo Caldo piece, we’re happy to help! Just give our client care team a call at +91- 9717476939. We will discuss the issue in detail and find the best solution for you.

SIZING

• How do I know my size?

Modo Caldo’s outfits are designed to align with European sizing standards. To help you find your perfect fit, we offer a detailed size guide with measurements and conversions. Our fashion scientists are also available to help you choose the right size.

• What is the size range available?

Our collection offers a wide range of sizes, from XS to 3XL. To find your perfect fit, check out the detailed size guide on each product page, complete with measurements and international conversions. We also offer custom tailoring to make your outfit uniquely yours. For more help, just email us at info@modocaldo or chat with us live.